Privacy Policy

Welcome to Phumiey’s Hair, where we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our online store. By using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We prioritise delivering high-quality, authentic hair products to our valued customers. Due to the personal and intimate nature of our products, we do not accept returns or offer refunds on any purchases. This policy ensures the safety, hygiene, and integrity of our products, as well as protection against the risk of counterfeit exchanges.

Personal Information

When you place an order, create an account, or contact us, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.

Non-Personal Information

We also collect non-personal information about your interactions with our site, such as browsing history, IP address, device type, and browser type, to improve our services and enhance your experience.

2. How We Use Your Information

Phumiey’s Hair may use your information to:

  • Process and fulfil your orders, including payment processing, shipping, and order confirmations.
  • Provide customer support and respond to your inquiries.
  • Personalise and improve your shopping experience on our website.
  • Send promotional materials and updates if you opt into our marketing communications (you may unsubscribe at any time).
  • Comply with legal obligations and prevent fraudulent activities.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers

We may share necessary information with trusted service providers, such as payment processors and Paxi, our delivery company, to fulfil your orders.

Legal Requirements

We may disclose your information if required to do so by law or if we believe it is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.

4. Data Security

We take data security seriously and use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration. However, please be aware that no security measure is completely foolproof, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Phumiey’s Hair uses cookies and similar tracking technologies to enhance your shopping experience. Cookies help us remember your preferences, understand how you interact with our site, and provide personalised content. You can control cookies through your browser settings.

6. Your Rights and Choices

Access and Correction

You have the right to access, update, or correct your personal information at any time by logging into your account or contacting us.

Marketing Communications

If you opt into our marketing emails, you can unsubscribe at any time by following the instructions in the email or contacting us directly.

Data Deletion

You may request the deletion of your account and personal data by contacting us, except where we are required to retain it for legal or operational reasons.

7. No Returns or Refunds Policy

Due to the personal nature of our hair products and the risk of exchanging and returning counterfeit items, Phumiey’s Hair does not accept returns or issue refunds once a purchase is made.

8. Children’s Privacy

Phumiey’s Hair is not intended for use by children under 13, and we do not knowingly collect personal information from children. If we become aware that a child’s information has been inadvertently collected, we will delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

10. Contact Information

If you have any questions or concerns about our Privacy Policy or your personal information, please contact us at:

Phone: +27 83 416 1497

Email: info@phumieyshair.co.za