Terms and Conditions
Review the Terms and Conditions of Phumiey’s Hair. Learn about our policies on payments, shipping via Paxi, and returns for premium wigs.
1. General Information
- Phumiey’s Hair (referred to as "we," "us," or "our") sells high-quality wigs and hair products.
- We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting.
2. Returns and Refunds Policy
We prioritise delivering high-quality, authentic hair products to our valued customers. Due to the personal and intimate nature of our products, we do not accept returns or offer refunds on any purchases. This policy ensures the safety, hygiene, and integrity of our products, as well as protection against the risk of counterfeit exchanges.
Why We Don’t Accept Returns:
Hygiene and Quality Assurance
Our wigs are personal products that require strict handling standards. Once they leave our facility, we cannot guarantee their condition if returned.
Authenticity Protection
To safeguard against unauthorised returns and potential counterfeit exchanges, all sales are final.
Please make sure to review your order carefully and confirm that your selection meets your needs before completing the purchase. If you have any questions about a product, our customer support team is here to assist and provide any additional details you may need.
3. Products
Product Descriptions
We strive to accurately describe the products offered on our Site. However, we do not guarantee that product descriptions are completely error-free.
Pricing
All prices are listed in South African Rand (ZAR) and are subject to change without notice. Prices include VAT where applicable but exclude delivery costs.
Product Availability
Our products are subject to availability. We reserve the right to discontinue any product at any time.
4. Orders and Payment
Order Process
Orders are placed via our Site and are subject to acceptance. We reserve the right to refuse or cancel orders for any reason.
Order Confirmation
After placing an order, you will receive an email confirmation. This email serves as proof of your purchase and order details.
Order Modifications and Cancellations
If you need to modify or cancel your order, please contact us within 24 hours of purchase. After this period, orders cannot be modified or canceled.
5. Delivery
Delivery Service Provider
We use Paxi for all deliveries within South Africa.
Delivery Times
Delivery times vary by location but it usually take 3-5 business days. Please allow additional time for processing during holidays or peak seasons.
Delivery Costs
We offer Free Delivery for all our products.
Lost or Damaged Packages
We are not responsible for lost or damaged packages once they leave our facility. For any issues with delivery, please contact Paxi directly.
6. Delivery Information
We strive to ensure that your orders arrive swiftly and securely. We partner with Paxi, a reliable delivery service in South Africa, to offer convenient and affordable delivery options nationwide.
Delivery Information
- Once your order is placed, it will be processed within 1-3 business days.
- Paxi will handle the delivery, providing you with tracking details to monitor your order’s journey from dispatch to delivery.
Delivery Time
- Our Delivery is FREE with Paxi typically range between 3-5 Business days, depending on your location.
7. Use of Site and Content
Site Access
You are responsible for ensuring that your access to the Site is secure and for keeping any login information confidential.
Intellectual Property
All content on the Site, including images, text, graphics, and logos, is owned by or licensed to Phumiey’s Hair and protected by copyright laws. Unauthorised use of any content is prohibited.
8. Limitation of Liability
Phumiey’s Hair is not liable for any damages arising from the use of our products or Site, including but not limited to, indirect, incidental, or consequential damages.
9. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy [link to Privacy Policy] for information on how we collect, use, and protect your personal information.
10. Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of South Africa.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Phone: +27 83 416 1497
Email: info@phumieyshair.co.za
12. Acknowledgment
By using our Site and purchasing from Phumiey’s Hair, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.